A Focused, Responsive BR&E Team Is Essential to Your Success
What's the objective of your business retention program?
Is it gathering data so you can issue impressive-looking color reports with tables and charts of data? Or, is it something more?
At ExecutivePulse, our objective is straightforward: business retention is an opportunity to pro-actively build a positive relationship and extend assistance to a business owner who employs local residents, invests in the business and is part of the community. These are the same business owners who ultimately make the stay-or-go decision.
Communication. Collaboration. Cooperation. Coordination. These elements are integral to the multi-faceted business retention training that we provide for clients.
Business Retention Training
It's been proven time and again: effective outreach to existing business owners is easier said than done.
Likewise, a systematic BR&E program can only begin after a team of service providers from partner organizations has been established to respond to a company's problems, issues or opportunities.
Comprehensive training from ExecutivePulse is the catalyst for prompting a culture shift in the delivery of economic, community and workforce development resources. It establishes a customer-centric, value-added approach to BR&E among the professionals and organizations on the retention team that clearly benefits existing businesses.
Business retention training from ExecutivePulse includes:
- Basic "101" BR&E curriculum
- Outreach skills training
- Advanced outreach skills training
- Team building
- Program management
- Use of ExecutivePulse software
All training is delivered by Laith Wardi and Del Birch who tailor training to each client's unique needs and circumstances.
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Recognized Authorities on Business Retention
Laith Wardi and Del Birch have developed an approach to business retention that emulates the best elements of successful, private-sector customer satisfaction programs. It has proven effective in communities large and small.
That's why the International Economic Development Council (IEDC) has relied on Wardi and Birch since 1997 to provide BR&E training for their professional certification program. The business retention course and instructors Wardi and Birch are consistently rated the highest within IEDC's certification program.
It's not surprising that a variety of organizations across North America employ Wardi and Birch as 'change agents' for their economic development efforts. They rely on the duo to 'spread the gospel' of business retention as the critical foundation for comprehensive economic development.
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